Shipping Policy

At Sonhco, we strive to provide you with seamless and enjoyable experience. We understand that receiving your order in a timely manner is important to you, which is why we have designed our shipping policy to be transparent, reliable an customer-friendly. Please take a moment to familiarize yourself with our shipping guidelines outlined below.

Order Processing Time:

We want to ensure the highest quality for each item in your order. Therefore, once you place an order, our team requires a processing time of 1-3 business days to produce and prepare your customized products for shipping. Please note that this processing time is in addition to the estimated shipping time.

Shipping Methods and Carriers:

We partner with reputable shipping carriers to ensure your package arrives in excellent condition. The available shipping methods for your order will be displayed during the checkout process. You can select the shipping method that best suits your needs and location.

Shipping Destinations:

We are pleased to offer worldwide shipping, which means we can deliver your order to almost any address across the globe. However, please note that some regions may have specific restrictions or limitations on certain products. If we are unable to ship to your location, we will notify you promptly.

Shipping Time:

 The shipping time for your order depends on the shipping method you choose and your delivery address. Once your package leaves our facility, the estimated shipping time is generally as follows:

- USA: 8 to 10 business days.

- Rest Of The World: 10 to 15 business days. Please note that these timeframes are approximate and may vary depending on external factors such as customs procedures, holidays, or unforeseen circumstances. We will provide you with a tracking number once your order is shipped, allowing you to monitor its progress.

Shipping Costs:

The shipping costs associated with your order will be calculated based on the total weight, dimensions, and destination of the package. During the checkout process, you will see the shipping cost clearly displayed before finalizing your purchase. We occasionally offer free shipping promotions, so be sure to keep an eye out for those!

 Customs and Duties:

For international orders, please be aware that your shipment may be subject to customs duties, taxes, or other fees imposed by your country's customs authority. These charges are beyond our control and are the responsibility of the recipient. It's advisable to familiarize yourself with your country's import regulations and any applicable charges before placing an order.

Order Tracking:

 Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package through the carrier's website or tracking portal. Please allow a few hours for the tracking information to be updated after receiving the email.

Order Modifications and Cancellations:

If you need to modify or cancel your order, please contact our customer support team as soon as possible. While we will make every effort to accommodate your request, please note that once an order enters the production process, modifications or cancellations may not be possible.

Lost or Damaged Packages:

We take great care to ensure that your order is packaged securely. However, in the rare event that your package is lost or damaged during transit, please reach out to our customer support team immediately. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.

Returns and Exchanges: As our products are custom-made and printed on demand, we are unable to accept returns or exchanges unless there is a manufacturing defect or an error on our part. If you encounter such an issue, please contact us within 3 days of receiving your order